Return & Exchange Policy

At Aveline, we value your satisfaction and want you to be completely happy with your purchase. If something isn’t right, we’re here to make it right.

Eligibility for Return & Exchange

You can request a return or exchange if:

• The product is damaged, defective, or incorrect at the time of delivery.
• You notify us within 48 hours (2 days) of receiving the product.
• The product is unused, unwashed, and in its original packaging with all tags attached.

Products Not Eligible for Return

• Used or washed items
• Products damaged due to customer mishandling
• Discounted or promotional items (unless defective)
• Custom or special order products

How to Request a Return or Exchange

Contact us through WhatsApp or phone at +8801722-134136 within 48 hours of receiving your order.

Share your order number, a short reason, and a photo of the product (if damaged or incorrect).

Our team will review your request and arrange a pickup or exchange through one of our delivery partners.

Refund or Replacement

If your return is approved, you can choose to receive a replacement product or a refund (if applicable).

Refunds are typically processed within 3–5 working days after the returned item is received and inspected.

Contact Us

Your trust means everything to us — and we’re committed to ensuring a smooth and fair shopping experience at Aveline.